How can I request device support on Payoneer WFM for an existing team member?

You can request device support for an existing team member by utilizing the 'Help Request' option within the Payoneer WFM platform to submit your specific needs.

Step-1

Log into the Payoneer WFM platform. Navigate to ‘Help Request’ and select the ‘New Request’ option. Then, select the specific category for which you want to raise the request.

Step-2

Choose the sub-category that is relevant to your chosen category.

Step-3

Input the required details, such as selecting the specific employee for whom the device support is being requested.

Step-4

• In the text box provided, enter your query in detail to ensure clarity regarding the support needed.
• You have the option to select the “Keep Conversation Private” checkbox. When checked, this action ensures that the conversation remains private and will not be shared with other team members by default.
• Once all required details are accurately provided, click on the Create Help Request button to submit your request.

By following these steps, your request for device support will be efficiently submitted through the Payoneer WFM platform.