How do I request processing for an input that was added after the payroll cut-off (off-cycle request)?

You can raise an off-cycle request by first recording the input in the platform and then contacting us to check if it can still be processed in the current cycle.

Steps:

Add the input in WFM:

1. For bonuses/commissions/other pay items, add them as the relevant Adjustments in the platform.
2. For expenses, make sure the corresponding expense(s) are created and fully approved by the manager on the platform.

Raise a help request:

1. Submit a help request in the WFM Platform, clearly mentioning that this is an “off-cycle request”.

2. Include key details: country, entity, payroll month, employee(s) impacted, and type/amount of the input with screenshots or links of the inputs to be processed in the off cycle.

Feasibility check & quote:

1. We will review if the input can still be accommodated, depending on where we are in the current payroll cycle.
2. If it is feasible, we will share a quote of additional charges/fees for processing the off-cycle input.

Confirmation & invoicing:

Once you confirm you want to proceed, an off-cycle invoice will be raised for:

1. the amount to be paid, plus any contributions or accruals pertaining to it
2. the applicable off-cycle processing fee.

Pay date confirmation:

When we accept the additional inputs, we will confirm the pay date for the off-cycle payment.

Note: Off-cycle processing is subject to operational and banking cut-offs and may not always be possible for the same-value date.