January 2025 Product Updates

Raise an Issue

We are pleased to announce the release of the Raise an Issue feature on the Skuad platform. This enhancement streamlines the resolution process for any discrepancies in invoices, ensuring faster and more efficient communication and payment processing.

Key Highlights

1. Multi-Level Issue Raising:
   • You can now raise an issue either at the employee/contractor level or the invoice level (e.g., FX rates, invoice number discrepancies).
   • Click on the “Raise an Issue” button available in the invoice details section.

2. Exclusion of Discrepant Members:
   • If discrepancies are identified, specific employees or contractors can be excluded from the invoice. Select whether the issue is at the employee/contractor level or the invoice level.
   • A new invoice will automatically be generated for the remaining team members, allowing their payments to proceed without delay.‍

3. Detailed Member View: ‍
   • Access detailed summaries for each employee or contractor, including costs, employer fees, and gross pay, before raising an issue.
   • Review and select the team members or invoice-specific details for which the issue needs to be raised.

4. Simplified Workflow:
   • After selecting the relevant members or invoice details, provide a description of the issue, and a help request will be created for resolution.
   • Provide a brief description of the issue, and the help request will be submitted.

5. When facing an issue, you will now see a Final Checkout Option screen.
   • Option 1: “Raise Help Request and Wait for Resolution” — This keeps the entire invoice on hold until the issue is resolved.
   • Option 2: “Pay for the Rest of the Team Now” — You can pay for the approved team members immediately while a new invoice is created for excluded members.

6. Dynamic Payment Adjustment:
   • Once discrepancies are addressed, the invoice amount is dynamically adjusted to reflect the excluded members.
   • Pay for the remaining team members while the issue is being resolved for the excluded members.